• We’re currently experiencing high call volumes and our calls are taking longer than usual. Your patience is appreciated! For faster service with rent payments, please use our 'My account' portal to make quick, easy and secure payments online. Thank you.

Leaseholders

As a Residential Leaseholder, you own 100% of your home.  Your lease, which is a legal contract, sets out the terms and responsibilities you and Aspire have. Please see some Frequently Asked Questions here

Commercial property

We own and manage 97 commercial units within Newcastle under Lyme including shops, offices and workspaces. These units are let out at competitive rates and any profits are reinvested back in to support our social purpose and to help us provide high-quality, affordable housing within Staffordshire and Cheshire.

Events

Discover a world of community and support at our diverse range of events! Whether you're seeking practical advice at our work drop-ins, exploring valuable insights on managing living costs, or simply looking for a welcoming space to gather and enjoy a free cup of warm coffee and engaging conversations – our events are crafted with you in mind.

Employment and skills

Aspire to work is a programme specially created for our Aspire Housing customers to provide support into employment. Delivered by our Employment and Skills team, we have support over 300 people each year with access to training, employment opportunities, apprenticeships and more! 

Repairs and maintenance

Aspire Housing homes receive the highest level of service from our maintenance team. Customer-focused and high performing, our repairs and maintenance provide great value for money. 

 

Money advice

We have a specialist team of money advisors that can help you with your money. They look at and reschedule debt, can guide you through the benefit process and can offer advice about budgeting and savings.

 

Lettings and tenancy services

Everything about Aspire Housing homes is convenient for our customers - from the initial lettings and allocations, to rent management and payments. Everything you need is just a click away. 

Staying safe in your home

We want our homes to be safe and we regularly review our policies to keep you safe in your home.  We take steps to protect everyone from fire in our homes. But fire risk cannot be totally removed so we ask our customers to be aware of what they can do to stay safe. 

Wellbeing and housing support

Our wellbeing and housing support team provides help and advice based on the New Economics Foundation's 'Five Ways to Wellbeing', and work to ensure people can live as independently as possible. The service is tailored to individual needs and is flexible to adapt to different lifestyles.

 

Shop Local

We proudly champion the #ShopLocal movement and recognise the invaluable role that local shops play in our communities. See the full list of local businesses let by Aspire Housing here.

Get involved!

At Aspire Housing, our customers are at the heart of everything that we do. Your feedback is really important to us, so becoming an involved resident will allow you to help improve our services, homes and communities.

Making your water safe

Legionella bacteria can grow in water systems where water has been left standing (stagnation). Find out how to make sure your water is safe.

How are we doing?

Find out about 'Our Promise' to you on the services we deliver and how we're performing as an organisation. Also learn about our Communication Promise and Engagement Commitment and how you can be involved in making our services better.