• Coronavirus Notice: We’re continually reviewing the impact of Covid-19 on our ability to deliver services to customers. We’re posting information on our website and on social media to make customers aware of any changes to our services. Our latest advice can be found here>.

  • We've recently changed 'My Account' on our website portal. For security you will need to reset your account password, if you need some help try watching this video. Thank you. 

Employment and skills

Advisors in our employment and skills team support more than 300 people each year, providing access to training, work experience, and employment opportunities.

Repairs and maintenance

Aspire Housing homes receive the highest level of service from our maintenance team. Customer-focused and high performing, our repairs and maintenance provide great value for money. 

 

Money advice

We have a specialist team of money advisors that can help you with your money. They look at and reschedule debt, can guide you through the benefit process and can offer advice about budgeting and savings.

 

Lettings and tenancy services

Everything about Aspire Housing homes is convenient for our customers - from the initial lettings and allocations, to rent management and payments. Everything you need is just a click away. 

Staying safe in your home

We want our homes to be safe and we regularly review our policies to keep you safe in your home.  We’ve recently reviewed our fire safety policy, taking advice from the Fire and Rescue Service.

 

We take steps to protect everyone from fire in our homes. But fire risk cannot be totally removed so we ask our customers to be aware of what they can do to stay safe. 

Wellbeing and housing support

Our wellbeing and housing support team provides help and advice based on the New Economics Foundation's 'Five Ways to Wellbeing', and work to ensure people can live as independently as possible. The service is tailored to individual needs and is flexible to adapt to different lifestyles.

 

Commercial property

Aspire owns and manage 97 commercial units within Newcastle under Lyme including shops, offices and workspaces. These units are let out on competitive rates and any profits are reinvested back into Aspire Housing to support our social purpose and are used to help us provide high quality, affordable housing in Staffordshire and Cheshire.

How are we doing?

Find out about 'Our Promise' to you on the services we deliver and how we're performing as an organisation. Also learn about our Communication Promise and Engagement Commitment and how you can be involved in making our services better.