"At Aspire, we have been working hard on changing the way we deliver our services to our customers. Following feedback from Chat 2 Aspire, we have developed a new approach to working within our communities and have recently introduced a more customer-centric service that really puts our customers at the heart of everything we do.
Our new locality model sees the introduction of a brand-new role, which we are calling a Locality Coordinator. The focus for this role will be to build strong relationships with our customers, focusing on what people can do, what they bring to their community and how they can make the most of their talents.
Our Locality Coordinators will be that ‘one person up the garden path’ spending a lot of their time in our communities, speaking to our customers, and tailoring their approach to meet their needs. We want our customers and communities to thrive, and we see our new model as the springboard to achieve this."
- James Fullford, Head of Neighbourhoods
Reach out to your Locality Coordinator
When it comes to your home, we understand that not everything can be done over the phone or online. Your Locality Coordinator is here to help you and your neighbours when you need it.
Here are our advisors who look after our Community Living scheme residents. You can find more information on our Community Living schemes for over 55's here, as well as other wellbeing and housing support we provide.
You may spot ASB in your area, and it is important to raise concerns to us if this is the case. Find out more about what ASB exactly is, examples to highlight it and how to tackle it.