• We’re currently experiencing high call volumes and our calls are taking longer than usual. Your patience is appreciated! For faster service with rent payments, please use our 'My account' portal to make quick, easy and secure payments online. Thank you.

How do I apply for a garage?

Unfortunately we are not currently allocating garages.

How do I report ASB (Anti-social behaviour)?

You can report anti-social behaviour online using our online form or simply call us in confidence.

Please report criminal behaviour, including threats or acts of violence, to the Police by calling 999.

Examples of antisocial behaviour include:

  • fights and arguments in the street
  • dog fouling or excessive barking
  • overgrown and untidy gardens, dumped rubbish, lack of care for home
  • theft and other crimes
  • drug and alcohol abuse and drug dealing
  • domestic abuse
  • vandalism and graffiti
  • abusive or threatening behaviour and language
  • loud or frequent noise disturbance

There are some things we don't usually investigate, they include:

  • Children playing
  • Parking issues
  • Noise which would be reasonably respected within a home

We investigate all concerns raised but if you choose to submit an anonymous complaint, the actions we can take will be limited.

Who is my Neighbourhood Coordinator?

Simply login to your account to see who your Neighbourhood Coordinator is and to get in touch with them.

When are your Great Get Together events?

Our Great Get Together events bring the whole community working with local partners to provide access to services and advice.

These are currently on hold due to the pandemic, we hope to start them again soon. If you have concerns about your local neighbourhood, please get in touch to share your concerns with us. 

How do you tackle ASB (Anti-social behaviour) ?

We can use a range of tools and actions to help resolve incidents promptly and effectively, often working in conjunction with partners and specialist agencies, our actions may include:

  • written or verbal warnings
  • Acceptable Behaviour Contracts (ABCs)
  • professional mediation
  • Anti-Social Behaviour Orders (ASBOs)
  • notice seeking possession
  • professional witnesses
  • eviction
  • specialist in-house solicitor
  • rubbish and graffiti removal

Often we cannot help to imrpove the situation without your involvement and we may ask you to record the things you witness and how it affects you. It is important that you work with us so we can help to resolve the issues you are experiencing.

Can you help to clear / tidy away leaves?

Unfortunately, we do not offer this service. 

Who do I talk to about a nuisance neighbour?

Sometimes speaking to a neighbour about something that causes you concern can solve the problem.

Many people would prefer a conversation with their neighbour to receiving contact from their landlord explaining something they are doing is bothering someone else (potential action from their landlord) – and good neighbourhoods thrive through talking.

However, we are committed to tackling issues relating to anti-social behaviour, harassment and neighbourhood nuisance, so if you need to talk to us, get in touch. We will not share your details without your permission but in some cases, due to the nature of concerns raised, it may be quite obvious where these have come from. 

We will ask for as much information as you can give so that we can fully investigate. If you are not willing to share these details, this may limit our actions to help resolve the issues.

Contact us to speak with your neighbourhood coordinator.

When are your neighbourhood walkabouts?

These are currently on hold, but we hope to start them again soon. If you have concerns about your local neighbourhood, please get in touch to share your concerns with us.

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