A brief guide for customers on what help and support is available for money and benefit issues.
Every year we help hundreds of our customers to manage their homes, claim benefits, get back into work, and pay their bills.
We are keen to help our customers with money issues. We recognise that problems managing money can have a negative effect on people’s health and wellbeing and affect their ability to sustain their tenancy.
Can you or anyone in your household answer YES to any of these questions?
If you have answered YES then we may be of use to you.
Our support services are available during office hours. If you phone us but we are out of office, leave us a message and we'll contact you back.
If you are looking for confidential help, advice and support, we may in some cases offer home visits and we also provide advice sessions across the borough.
Phone us on 01782 635200 and we will explain accessibility and availability in more detail.
Our team of fully trained Money advisors can help you to get debts under control. They can help you to plan a budget, contact creditors on your behalf and help you with long term strategies and solutions such as bankruptcy, payment plans and debt relief orders. The service is free and confidential. All they ask is you tell them about all of your debt, follow the strategy that you have agreed and keep them informed of any changes in your circumstances.
Our rents team can help you with claiming housing benefits, calculating your entitlement and helping you with any disputes or problems you may have with your claim.
Our Money Advice Team can help advise you where you have been turned down for a benefit and you don’t agree with the decision. They can help you to lodge an appeal, advise you on the merits of taking an appeal further and offer appeal preparation and representation in some circumstances.
If you want advice about housing benefit, contact our Income Management Team on 01782 635200.
|Benefit Enquiry Line|
|Citizens Advice Bureau|
Community Legal Service
|Social Services Newcastle Borough|