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Over the past year, we’ve been working hard to set out Our Promise so it’s really clear what you can expect from us.

We have created Our Promise together with our customers, basing it on customer feedback and crafting it with our involved customers to ensure it is clear and what you would expect.

Under Our Promise are our ‘5 people first principles’, that guarantee the best service for you and your family. So, what are these principles? Scroll through below.

We are dedicated to providing the best service possible for you. Our colleagues work to Our Promise and to the best of their ability, striving to achieve it daily.

Our Promise

This is built around your feedback and ensuring we deliver the best service we can. We listened to what you said about what makes a good landlord and created Our Promise in conjunction with our customers.

If you need support we’re here to help.

Communication Promise

This is about being collaborative, open and informative. We will be responsive and flexible in our communications, delivering you as much or as little you ‘opt-in’ for, as often as you want us to share information.

Designed with customers, we continue to work with involved customers who have put themselves forward to be included in ensuring our key communications are clear and useful, coming up with new ideas and gathering feedback on our communications.

Engagement Commitment

This Commitment shows how we will work to ensure that our customers and colleagues have the opportunities, knowledge and insight that enable collaborative working, to create excellent services that meet customers requirements.

The commitment has been created in partnership with customers and colleagues from across Aspire Housing.