The Experience of a 'Customer Board Member'

Category:
Involved Customers

At Aspire Housing, we really care about our customers and what they think about our service, therefore we're excited to announce that we're looking for a new resident to join our training sessions. Being a Customer Board Member is an important position designed for residents who seek to share insights and impact the future trajectory of our homes, localities and services.

We consistently aim for our best, and our dedication to excellence, coupled with your thoughts and ideas, significantly contributes to this. Furthermore, we recognise that your experiences and opinions are pivotal in guiding the structure and development of our ongoing service.

Joining us as a Customer Board Member offers you, as one of our customers, the opportunity to share valuable feedback and play a vital role in enhancing our operations. Your input matters, and together, we can drive positive change.

Our current Customer Board Member Marina has spoken with us about her experience within the position over the last 8 years.

Blog Quotes open "Being a Board Member is a demanding role, but it is a rewarding and unique one too. As an Aspire customer, I experience Aspire's services from the other side and see the impact they have on both customers' lives and entire neighbourhoods. Being a Board Member has empowered me to bring this customer perspective to Board discussions, allowing me to provide valuable insight and 'insider knowledge'.

Looking back, I'm proud to say that I have proactively contributed to reshaping customer engagement at Aspire, strengthening its commitment to transparency and accountability to customers. I believe that Aspire goes a long way to ensure customers feel valued and their voices are heard. There are a number of active customer groups now looking into different aspects of Aspire's operations and discussing important issues.

During a recent OASIS group meeting, something was said that made me feel fulfilled in my role as a Customer Board Member. It was said that Aspire is not like many housing associations - it's much better because it listens to customers, cares about their concerns, and takes action to improve. In my opinion, this is the purpose of being a Board Member."

We would like to take this opportunity to thank Marina for her time as our Customer Board Member - her time has been invaluable in helping us make many improvements to benefit each and every one of our localities.

Do you want to be our next Customer Board Member? If you're committed and passionate about our purpose and would like to get involved, or simply find out more, we'd love to hear from you!

Get in touch by sending an email to involved@aspirehousing.co.uk