• We’re currently experiencing high call volumes and our calls are taking longer than usual. Your patience is appreciated! For faster service with rent payments, please use our 'My account' portal to make quick, easy and secure payments online. Thank you.

Did you speak to us during our customer engagement roadshow? 

Last month, Aspire Housing hosted a fortnight of ground-breaking Chat 2 Aspire events. We wanted to find out what works for our customers, what doesn’t work, and what we can do differently. 

Most importantly, we wanted to give you the opportunity to have your say on the things that matter to you. 

It was a mammoth task, but we had a large selection of enthusiastic volunteers to help us go door-to-door with our customer feedback survey, to answer queries at our dedicated Chat 2 Aspire van, and to speak with customers online. 

Over the course of 10 days, the Chat 2 Aspire van made 48 scheduled stops across Newcastle-under-Lyme, where 134 colleagues visited 264 different streets and housing schemes, and we held an astounding 808 conversations with customers – and this number is still rising! 

If you didn’t manage to speak to us during our customer engagement roadshow, we’d still love to hear from you.  

You can take our survey online to have your say on the things that matter to you.  

Click here to send us your feedback and help us improve our services


(Competition is now closed) 

By completing the survey, you will also get the chance to enter a prize draw and win one of our fantastic prizes: 

  • Room makeover* 

  • Four complimentary tickets to Trentham Monkey Forest worth £36 

  • £20 VUE cinema tickets (four prizes available) 

  • £10 Laser Quest vouchers (two prizes available) 

The closing date for the competition is 23rd August 2019 12noon. Winners will be notified by 30th August 2019. Survey available online until 19th Aug 10am. 

*Room makeover includes lounge, dining room or bedroom – no kitchen or bathroom. Floor covering, painting/decorating, blinds/curtains plus soft furnishings up to the value of £500. 

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