We have been awarded the Tpas Landlord Accreditation in Tenant Engagement, which demonstrates our commitment to high standards of engagement and involvement amongst our residents! We’re extremely proud to receive this, and to be the only social housing provider in the West Midlands to hold this accreditation, and 1 of just 18 nationally.

The Landlord Accreditation in Tenant Engagement is the only independent evidence-based accreditation scheme that assesses an organisation’s resident involvement arrangements. The process enables social landlords to demonstrate their commitment to resident engagement and ensure their approach is effective and offers the best value for money.

We are delighted to receive the Tpas accreditation, which recognises the fantastic steps we have taken to work more closely with our customers in recent years. Putting ‘People First’ is at the heart of everything we do at Aspire Housing, and that includes our approach to customer engagement. This achievement really reinforces the principles we have put in place to help recognise areas that need addressing and will allow us to continue to improve our services and give customers the best possible experience.

Our Customer Engagement Manager, Adrian Foster, says: “The accreditation demonstrates that we are putting the People First values into practice. We’re listening to and working with customers to develop and deliver meaningful services, both now and in the future.”

Tpas are England’s leading tenant engagement experts – promoting, supporting and championing tenant involvement and empowerment in social housing across the country.

Many thanks to Jenny Osbourne MBE for her congratulations on our achievement and to our Customer Engagement Manager, Adrian Foster, for leading on our award entry.


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