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How to give us feedback

We’re always keen to hear from customers who have suggestions as to how we can improve our services.

If you’d like to give us your feedback there are a number of ways you can contact us:

  • Online – use the ‘Contact Us’ form on our website or your online account
  • Via Live Chat – the Live Chat service is available Monday to Friday 10am to 4pm
  • By email – either use the link on the ‘Contact Us’ page on our website or email us at
  • By telephone – 01782 635 200 - our lines are open Monday to Friday 8am to 5pm
  • By letter - Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW

Please let us know if you need any help in giving feedback.

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