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How to make a complaint.

We work hard to provide the best possible service for all our customers and really value your feedback as a way of reviewing and improving our services. However, we accept that sometimes things can go wrong and customers may want to make us aware of a problem.

There are a number of ways you can contact us:

  • Online – use the ‘Contact Us’ form on our website or your online account
  • Via Live Chat – the Live Chat service is available Monday to Friday 10am to 4pm
  • By email – either use the link on the ‘Contact Us’ page on our website or email us at
  • By telephone – 01782 635 200 - our lines are open Monday to Friday 8am to 5pm
  • By letter - Aspire Housing, Kingsley, The Brampton, Newcastle-under-Lyme, ST5 0QW

Please let us know if you need any help in making a complaint.

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