We are committed to ensuring the homes we provide are maintained to a suitable standard. To uphold this, we carry out home condition surveys on our homes every 5 years.

What is a home condition survey?

A home condition survey is a visual inspection of the inside and outside of your home; it will take approximately 30 minutes. The surveyor collects information on the condition of your home, they will assess the age and condition of major elements in your home, such as the kitchen, bathroom, windows and doors.

This will help us to decide how long these major elements of your home are likely to last before they need replacing.

The survey does not collect information on any outstanding repairs to your home. If you need a repair visit our report a repair page.

Is there anything I need to do during the survey?

Please make sure you're at home for your appointment. During the visit, our colleague will need to look in your loft to check your insulation, your central heating system, kitchen and bathroom as well as the front and back of your home. Please ensure these areas are easy to access during the survey.

We'd ask that you don't smoke and keep any pets under control while our colleague is inside your home.

What do I need to do?

There may be a need for you to move furniture or belongings before the survey takes place so that we can access all areas. e.g. if your boiler is in the airing cupboard. You will receive a letter to inform you of the appointment date and ask that you let us know if you can’t make the appointment. Some of the items we will be checking:

  •  Kitchens
  •  Bathrooms
  •  Heating systems
  •  Windows and doors
  •  Roof & guttering
  •  General structure of the property
  •  Insulation

Why are we carrying out this survey?

The results of the home survey will be used to help us understand the work required in the medium and long term to maintain your home. We are assessing our buildings for planned future repairs, maintenance and improvement work.

Who will be carrying out the survey?
A surveyor from Aspire Housing or from our appointed surveyors – Pennington Choices will carry out these surveys. All our surveyors carry an identification card, which you should ask to see before giving anyone access to your home.

I've recently had my roof/kitchen/bathroom inspected - why do you need to visit again?
A home condition survey is a general inspection of the major elements of your home and is separate from any other survey that may have been carried out previously.

Frequently Asked Questions

What is a Condition Survey?

A condition survey is a visual inspection of the fixtures and fittings in your home, such as kitchens, bathrooms, windows, doors, etc. to help us plan future investment in your home and all Gateway properties.

Where will the surveyor need access to?

The surveyor will need access to all rooms – downstairs and upstairs, cellars, some roof spaces, boiler, electric fuse box, gas meter, main stop tap, gardens and external boundaries. They’re looking at the condition of the home itself, not at how clean or tidy it is.

How long will the survey take?

The inspection should take approximately 15-45 minutes. This will vary however depending on the size of your property.

Why do you need to take photographs?

These will be of building components only (such as bathroom, kitchen, heating, windows, etc.). These are for our internal use only and will provide Aspire Housing with a future reference of property attributes.

Does this mean I will be getting improvement works?

Not necessarily. The surveyor will be collecting information about the remaining life of various components such as kitchens, bathrooms, windows, boilers, etc. Once all the surveys are complete, the information will give a short, medium and long term view of future maintenance and improvement programmes.

Can I report repairs to the surveyor?

Our surveys are predominantly concerned with the assessment of when components need replacing rather than repairs. We would respectfully ask you to report these by calling our Contact Centre on 01782 635200 or through your online portal ‘ My Account’.

Repairs and Maintenance

Are you having problems? Our Repairs and Maintenance team are here to help.

You can report a repair online, choose an appointment time to suit you and even read our FAQs to help you diagnose. Simply log in to My account to report a repair.

You can also call on 01782 635200

* appointment times on selected repairs only.