We are committed to keeping our customers safe, so we have a staying safe policy and useful information also provided here on our website to ensure this. 

Staying safe policy

  • Make sure you know where your nearest exit is and be clear about your quickest escape route from your home/building. Think about a safe place to remain if your exit is blocked by fire or smoke.
  • Evacuate your home/building if you hear a smoke detector or fire alarm, or if you see smoke or fire. Walk at a normal pace and stay calm.
  • If your escape route is blocked by fire or smoke, take refuge in a safe place, and if possible raise the alarm and contact the Fire and Rescue Service. 
  • Do not take risks or attempt to fight a fire. Do not return to your home/ building for any reason until authorised to do so by the Fire and Rescue Service.

Fire safety advice

  • Keep your escape routes clear and do not store belongings, including mobility scooters, in stairwells and corridors.
  • Never leave appliances such as cookers, tumble dryers, heaters or fires switched on when you are either asleep or out of your home. 
  • Never place flammable items (e.g. clothes, paper) near to or covering storage heaters, stove tops or gas/solid fuel fires. 
  • Never prop open or remove the closing mechanism from the front entrance door to a flat. 
  • Test the smoke detectors in your home every week.


Fire safety is extremely important. For further information, see: 

Cheshire Fire and Rescue Service                               Staffordshire Fire and Rescue Service

What we do for your safety

  • Carry out suitable fire risk assessments of all relevant premises using appropriately trained staff or contractors.
  • Promote a ‘stay safe’ policy across all of our properties in the event of a fire.
  • Consult with staff and residents and the Fire and Rescue Service to ensure effective fire safety planning.
  • Review our fire safety performance using independent advisors.
  • Provide and maintain, where appropriate, fire detection equipment, emergency lighting, fire fighting equipment and evacuation signage in our properties.
  • Enforce a clean and clear environment in the common parts of our buildings.

Repairs and Maintenance

Are you having problems? Our Repairs and Maintenance team are here to help.

You can report a repair online, choose an appointment time to suit you and even read our FAQs to help you diagnose. Simply log in to My account to report a repair.

You can also call on 01782 635200

* appointment times on selected repairs only.

We are dedicated to ensuring your safety 

We take every reasonable step to protect you and communicate effectively about fire in your home, but we also ask you to be aware of what you can do to stay safe.