Are you a current Aspire Housing resident?

Are you ready to have your say and influence decisions that resonate across the lives of Aspire customers, colleagues, and communities? Do you love where you live? Do you want to make it even better? Do you have a passion for helping people and improving lives? If you answered yes to any of these questions, then you might be the perfect candidate for our Customer Board Member position.

If you follow our social media channels, or regularly read our blogs, then you may recall that we are currently looking for a new Customer Board Member to join our Board of Directors and help us achieve our vision. In October, we launched our Trainee Customer Board Member Programme, which was open and available to all Aspire Housing customers. This programme provided support, mentoring and training to customers who wished to explore the option of Board Membership and was a resounding success.


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What does a Customer Board Member do?

A Customer Board Member is a vital part of our Board of Directors. They help to guide our organisation based on our rules and plans, and to represent the interests of our members, customers, and colleagues. As a Customer Board Member, you'll speak up for Aspire customers during board meetings, join discussions, and share your ideas and experiences, especially in areas where you have expertise.Customer board member (January post)

We have five Board meetings a year, usually held on a Tuesday. In addition to this, there are one or two away days. The majority of meetings are held face to face, with occasional meetings via Microsoft Teams.

What are the benefits of being a Customer Board Member?

Being a Customer Board Member is not only a rewarding and fulfilling experience, but also a great opportunity to develop your skills and knowledge, and to make a positive impact on the lives of Aspire customers, colleagues, and communities. You will help shape the delivery of our Corporate Plan and steer the future direction of our organisation. 

For this, you will receive a fair remuneration, plus a reimbursement for any costs or expenses to yourself.

If you are concerned about how this may affect your benefits, we can offer you alternative options, such as donating to charity or declining the payment. We will still cover your expenses, of course.

Additionally to this, you will also have access to a variety of training and development opportunities to enhance your skills and knowledge as a Board member. We have just launched an updated training programme to support this. The training programme will strengthen our board as a collective, and at an individual level, through a range of internal and external engagements.

And last but not least, you will be part of the OASIS Customer Group, a group made up entirely of Aspire customers who provide challenge and oversight in all areas of Aspire. This will allow you to connect with other customers and get involved in various projects and activities that benefit our customers and communities.


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Are you the one we're looking for?

Our Customer Board Member is not just a role, it’s a personality. It’s someone who cares deeply about our localities and their potential, and wants the best for our residents. Someone who understands what it’s like to be an Aspire customer and wants to share their perspective with the rest of the Board. Someone who has a keen interest in governance and social housing, or a willingness to learn more about them. Someone who can communicate effectively with a diverse range of stakeholders. Someone who can balance risk, opportunity, and make sound and fair decisions. Someone who can listen to different opinions, constructively challenge, and reach a collaborative consensus. Someone who shares our vision, values and objectives, and champions the rights of our customers and communities. Someone who acts with integrity, transparency and honesty, and demonstrates a strong commitment to equality, diversity and inclusion. Someone who has a collaborative style that inspires respect and confidence. And someone who has the time and energy to dedicate to this leadership role.

If this sounds like you, then you might be the perfect candidate for our Customer Board Member role.


Are you ready to join us?

If you think you have what it takes to be our Customer Board Member, we would love to hear from you. Don’t miss this opportunity to make a difference and be part of our Customer Board Member Recruitment packAspire team. Apply today and join us on our journey to create better homes, better lives and better futures.


How can you apply to be our Customer Board Member?

If you are interested in applying to be our Customer Board Member, and would like more information on any of the above, you can download our Customer Board Member Recruitment pack here.

To apply, email us at:, and tell us why you want to work with Aspire, providing any relevant knowledge or experience you may have.


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Interview dates

Interviews will be held on Tuesday 6th February 2024 at our head office in Kingsley, The Brampton, Newcastle.


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